Exchange policy

ViProSports International Exchange Policy

At ViProSports, your satisfaction is our top priority. We offer a transparent and fair exchange policy in compliance with global consumer protection standards.

You may request an exchange if:

• It's withing 7 calendar days of delivery
• The product is unused, in perfect condition with original packaging, tags, and accessories
• The item wasn't purchased on sale (unless defective)

How to request an exchange:

Email info@viprosports.net with:

• Order number and date
• Exchange reason
• Photos of the product's current condition

Your options:

• Exchange for the same model (subject to availability)
• Choose a different product (price difference applies)
• Receive a store credit (valid 90 days)

Shipping responsibility

• Customer covers return shipping costs* (unless due to our error).
• Customer covers return shipping for voluntary exchanges (size/style changes)

Non-eligible items:

• Used, damaged, or worn products
• Missing original packaging/tags
• Clearance/promotional items (unless defective)

Process timeline:

• Inspection upon receipt
• Processing within 10-15 business days (if approved)
• Returned to customer (at their expense) if requirements aren't met

Warranty claims:

For post-usage defects, please refer to our Warranty policy.